What we do

Companies often implement an IT system to improve business results; however it is common for the system not to meet expectations.

When we work with clients, we often hear “The concept looked great on paper and the sales patter was fantastic; we were sure that it was going to do what we wanted”. But in reality, what they have ended up with is a piece of technology that doesn’t do what they want it to and doesn’t fit in with their processes It can be an expensive mistake to make. At this point they have a few options:
• They can put up with what they have
• They can get rid of it and go back to their old ways
 • They can get rid of it and find a new solution
• They can review what is wrong and fix it. tusp is an expert in reviewing systems; evaluating how well they are embedded and redesigning processes to optimise their use. We can work with you and your software provider to make sure a system is tailored to your requirements so your organisation maximizes the benefits.

75% of organisations’ attempts to change fail. tusp is an expert in managing change; we can offer you experienced Change Teams to manage your change initiative and enable your team to continue with their ‘day jobs’.

Our Change Managers have holistic business skills, a successful history of managing change and plenty of energy to maintain momentum and manage the opposition that inevitably comes with change. Our team can make your change initiative one of the 25% that succeeds.

If your organisation is not achieving the results you are striving for, you should consider reviewing your business processes.

Sometimes a process becomes inefficient; sometimes it was not particularly efficient in the first place; sometimes competition or customers necessitate change; or new technology means processes need to be streamlined. Improving processes is time consuming and challenging; you will need to analyse the process, manage the change and project manage the re-engineering of the process. It is not easy to perform your ‘day job’, learn these skills and undertake process improvement in a short period of time.

Whether managing one project or a group of project managers responsible for multiple projects the value of sharing lessons leaned and communication should not be underestimated. Sharing “what went well” and “what didn’t go quite so well” could be the difference between total project success and making the same mistakes that have been made previously. Not repeating the same mistakes reduces the probability of the cost or milestone overruns future projects Whether managing one project, or a group of project managers responsible for multiple projects, the value of sharing Lessons Learned and communication should not be underestimated. 

Many organisations we come across are aware that change is necessary, but may require a 3rd party organisation to highlight and identify the necessary changes in order to improve bottom line performance. For example, a major telecommunications company, following a market review of its portfolio, was made aware that there was a need to redress profit erosion by introducing an access method solution (a means of getting products into a customer's premise) that would allow 'hook up' to the suppliers' strategic product set.
tusp are uniquely positioned to target the following business challenges:

• Efficiency
• Maintainence of operational delivery
• Clarity of responsibility
• Development of quality, low priced solutions with a 360 degree perspective

How do you decide who will manage a project or programme to guarantee its success? Your best people are usually entrenched in the business, doing their day job. Have they got the capacity to run a successful project or programme at the same time? TUSP has found many clients have disparities in their abilities to successfully deliver a project or to fully realise the anticipated benefits. Good Project Managers have their own unique skill sets and abilities that come with training and years of experience. Do your people have these skills? The statistics for project failures are worrying: In the Robins Gioia survey (2001) 51% considered their systems implementation as failed. PA Consulting’s research (2001) shows that 70 % of all projects fail to be delivered successfully. TUSP’s team of consultants is experts in project & programme management of varying sizes in many industry sectors. We can provide you with experienced passionate Project Managers to lead or participate in projects in your specific area.

Maintaining, and managing change is an essential skill, particularly as three out of four change initiatives fail to fulfill their objectives. This is not a reassuring figure when it is you that is accountable for the change. The people aspect of any change, be it a process or a system, is often the most challenging and should never be underestimated. Throughout a young executive’s career, he or she will work for a senior manager who can provide support and guidance. When they reach the top, who is there to guide them and help them achieve their business objectives? The effectiveness of your key executives is a crucial part of ensuring your organisation is able to achieve its objectives. TUSP offers an executive coaching service for key players whose performance and capability is pivotal in moving a business forward.